Sustainability news

Ajinomoto Co., Inc. started operating a multi-language hotline for migrant workers

April 28th, 2021

Ajinomoto Co., Inc. started operating a multi-language (currently 8 languages*1) hotline, called ASSC Workers Voice (AWV), on March 31, 2021. This hotline, part of human rights due diligence, allows migrant workers in Japan to easily have consultations concerning worries about the workplace or their work. If the consulting worker wishes, the details of the consultations over the AWV dedicated app and email are anonymously reported to Ajinomoto Co., Inc. through a third-party organization (The Global Alliance for Sustainable Supply Chain; ASSC*2).  Ajinomoto Co., Inc. and ASSC will respond according to the content of the consultation so that the personal information of the consulting worker will not be leaked or such worker will not be treated improperly. Currently, Ajinomoto Co., Inc. and some affiliated companies operate AWV, and in the future, we plan to roll this out to suppliers and contract manufacturers so that migrant workers working there can also use AWV.

*1 Japanese, English, Vietnamese, Burmese, Tagalog, Indonesian, Thai, Spanish
*2 ASSC is the NGO working with companies to solve supply chain issues